Help

Account & Payment

Account options

  1. Where to find my current Balance?
    2.

    You can always find your exact balance in the payment section of your app.

    Need further assistance? Submit a request.

  2. Packages
    3.

    Our package are flexible, choose the one that fits your routine the most.

    • Day Rental: Pay 120LE to have the scooter for 24h, it will be delivered and picked up from your address.
    • Hourly Rental: Pay standard fee per hour which is shown in packages inside the application.
    • Pay-as-you-go:
    • Packages : You can buy a package of Minutes or Miles to finish it whenever you need.

    Special tailored packages for Enterprises:

    • Enterprise package: You can buy shared minutes or shared miles to be used and consumed by everyone in your enterprise.
    • Pay-as-you-go: Discounted monthly invoice for the total usage of employees in your enterprise.

    Need further assistance? Submit a request.

Payment issues

  1. How to remove my credit card

    If you have more than one payment method on your account, you can remove one of them from the payment tab within the app by swiping your card information.

    Need further assistance? Submit a request.

  2. Accepted forms of payment.

    We accept most credit cards and debit cards. We also accept fawry, e-vouchers, transfer and you can use the change from your last ride.

    Need further assistance? Submit a request.

  3. I was overcharged on my Vesstoss ride

    If you think you were overcharged for a ride, please message support via “Submit a request” button by selecting the ride you are concerned about and explain your case.

    Need further assistance? Submit a request.

  4. Why do I have a negative balance?

    If you are seeing a negative balance in your Vesstoss account, this means that your card declined the charge.
    To clear your negative balance, first, contact your bank to make sure they are not blocking these charges.
    If your balance is still negative and you’re unable to ride please message support via “submit a request” button so we can investigate further.

    Need further assistance? Submit a request.

Getting started

  • Where to find vehicles

    When vehicle icons appear on the rider map, it means those vehicles are available to ride. The vehicle logo displayed on the map represents its physical location.
    The map displays vehicles within a one-mile radius (2 square kilometers) of your current location only when you are positioned within the operational zone (colored purple on the map). Vehicles may not appear on the map if you view the app from outside the operational zone.

    Need further assistance? Submit a request.

  • Starting a ride

    To start a ride, scan the QR code on the vehicle or manually enter the four to five-digit code written beneath the QR code. Press "Unlock". Once the clock starts, manually kick-push the vehicle like you would a non-electric scooter to get it moving, then press down on the throttle. From there, the vehicle will be fully electric. Repeat the kick-push process if at any point you come to a complete stop.

    Need further assistance? Submit a request.

  • Pause a ride

    You can also step out of your vehicle to pause your trip and lock your vehicle using the combination lock with the code shown on your phone to bring your coffee or even finish a meeting or lecture then unlock it again using the lock in your phone and the lock combination attached to the vehicle itself to continue your trip or go back to your first destination. The ride will still count in lower fee which is (??) per minute.

    Need further assistance? Submit a request.

  • Ending a ride

    After your ride is complete, use your brakes gradually to lessen the speed then step off the vehicle and open the app on your phone. To end your ride, tap 'End Ride' and take a photo of your parked vehicle. Park your scooter away from public pathways.

    Need further assistance? Submit a request.

FAQs

  • Can I unlock an additional vehicle for a friend?

    Yes, You can order another vehicle for your friend and switch between rides for control, locking and ending.

    Need further assistance? Submit a request.

  • What’s the max speed of Vesstoss vehicles?

    Maximum speed is 25-30 Km/h

    Need further assistance? Submit a request.

  • What’s the max payload for Vesstoss vehicles?

    It can carry up to 100Kg

    Need further assistance? Submit a request.

  • Do I need to park the vehicle in a parking station when I finish my ride?

    No, you can park anywhere ( away from public pathways) then someone will pick your vehicle up. However, If you found a nearby parking station and you parked your vehicle there you will get extra 20% on your ride fare.

    Need further assistance? Submit a request.

Safety

  • Riding in rain

    Battery is water proof however we don’t recommend riding during the rain and bad weather circumstance.

    Need further assistance? Submit a request.

  • Vehicle issue during ride

    If you encounter a damaged vehicle please report it by contacting our customer support or via Vesstoss app by Submitting a request.
    Please use another vehicle instead.

    Need further assistance? Submit a request.

Reporting and Complaints

  • Report a Vehicle

    In case of a damaged vehicle, vehicle isn’t moving, or the QR code is damaged please report it by contacting our customer support or via Vesstoss app by Submitting a request.
    Please use another vehicle instead.

    Need further assistance? Submit a request.

  • Suggestions and feedback

    We’re dedicated to serving you in the best way possible. Feel free to share your feedback and suggestions by
    contacting our customer support.

    Need further assistance? Submit a request.